Refunds, returns and exchanges may be accepted for 30 days after the purchase date, see details below. Shipping charges are not refundable, and return postage expenses will be paid by the customer.
If you have a problem after 30 days has passed, please contact us. We will do our best to make every customer satisfied.
EXCHANGING NEW UNOPENED Panties within 30 days of purchase. PennyPanty Deals and some Sale items cannot be exchanged.
Write us a brief note stating what you need, and mail the items back to us with the note. Items can only be exchanged for items of equal or lesser value, obviously…
Ship to:
KL Brands LLC
180 S. Western Ave., Suite 125
Carpentersville, IL 60110
Exchanging Opened Panties. New, UNOPENED Panties in the original packaging may be exchanged. A LIMIT of ONE PANTY per Style and Size of opened Panties may be exchanged ONCE at the sole discretion of Katie & Laura (see examples). Items can only be exchanged for items of equal or lesser value, obviously…
Example 1: You purchase 6 Panties of the same size/style and open & try-on one Panty, then decide to exchange all 6. We will happily exchange your entire order for items of equal or lesser value.
Example 2: You purchase 6 Panties of the same size/style and open & try-on all 6 Panties, then decide to exchange all 6. This exchange of excessive opened Panties will NOT be exchanged or shipped back to you. If you have opened more of the Panties than required to find your size, we recommend emailing us before shipping your order back.
Example 3. You purchase 1 Panty, then decide to exchange for a different size. When you receive the new size, you decide that you want to exchange it again for a different style/size/color. Re-exchanges are not allowed. Panties will NOT be exchanged or shipped back to you. Excessive Return and Exchange abuse by a segment of shoppers has made this necessary.
Shipping, Handling, and Gift boxing fees are not refundable.
Shipping costs for all returns/exchanges are your responsibility.
Returning NEW Unopened Panties within 30 days of purchase, Write us a brief note stating what you need, and mail the items back to us with the note. PennyPanty Deals and some Sale items cannot be exchanged.
Ship to:
KL Brands LLC
180 S. Western Ave., Suite 125
Carpentersville, IL 60110
Exchanging Opened Panties. New, UNOPENED Panties in the original packaging may be exchanged. A LIMIT of ONE PANTY per Style and Size of opened Panties may be exchanged ONCE at the sole discretion of Katie & Laura (see examples). PennyPanty Deals and some Sale items cannot be exchanged. Items can only be exchanged for items of equal or lesser value, obviously…
Example 1: You purchase 6 Panties of the same size/style and open & try-on one Panty, then decide to exchange all 6. We will happily exchange your entire order for items of equal or lesser value.
Example 2: You purchase 6 Panties of the same size/style and open & try-on all 6 Panties, then decide to exchange all 6. This exchange of excessive opened Panties will NOT be exchanged or shipped back to you. If you have opened more of the Panties than required to find your size, we recommend emailing us before shipping your order back.
Example 3. You purchase 1 Panty, then decide to exchange for a different size. When you receive the new size, you decide that you want to exchange it again for a different style/size/color. Re-exchanges are not allowed. Panties will NOT be exchanged or shipped back to you. Excessive Return and Exchange abuse by a segment of shoppers has made this necessary.
RETURNS with PantyDollars. In the event that you purchase merchandise with PantyDollars and later return that item, the PantyDollars will be forfeited, no refund of the PantyDollars amount will be provided, and the PantyDollars will not be restored to your PantyDollars Account. (see more info below*)
RETURNS with Coupon Codes, Discount Codes, or Misty Codes.
I made a purchase with a single-use coupon Code, but then later returned my purchase. Can I get that coupon Code back so I can use it again? No.
In the event that you purchase merchandise with a Code and later return any or all of the order, the Code will be forfeited, no refund of the Code amount will be provided, and the Code will not be restored.
EXCESSIVE Refunds, Returns and/or Exchanges.
Katie & Laura may at their sole discretion refuse Refunds, Returns and/or Exchanges, and future orders from anyone they feel is doing so excessively. Katie & Laura will refuse any request they feel is not made in good faith. Excessive Return and Exchange abuse by a segment of shoppers has made this necessary.
ORDER Cancellation and loss of shopping privilege.
Katie & Laura may at their sole discretion refuse shopping privileges and/or cancel orders from anyone they feel is abusing their policies. Excessive Return and Exchange abuse by a segment of shoppers has made this necessary.
*RETURNS with PantyDollars. If a customer is returning an item or items that were included in a transaction in which a PantyDollars were used, the customer will receive back in cash or credit (depending on how the original purchase was transacted) the price of the item(s) minus the PantyDollars value. The customer will NOT receive back the PantyDollars, or cash or credit in the amount of the PantyDollars. (Example – A customer originally purchased an item priced at $50, and of this $50, the customer applied a $10 PantyDollars towards the purchase price. If the customer later returns the item with a receipt, the customer will receive $40 – the price of the original item minus the value of the PantyDollars used.)